Shop policies

Terms of sale

Pawblo Escobar Ltd operates this shop. See our business details.

For customer service and complaints, use the shop contact form, Pawbloescobar@outlook.com.

Choose your items and quantities, then select one-time or monthly delivery where available. You can change the basket and correct your address before the payment step. We make contracts in English. Prices are in pounds sterling, including any applicable taxes. The review step shows the goods, delivery charge and final total.

When online sales are open, card payments are handled by Stripe. We accept an order when we confirm it following successful payment. When we accept an order, we will send the confirmation, agreed terms and cancellation information in a format you can keep. If we cannot accept an order, we let you know and return any payment we took.

Monthly orders

Your first delivery contains the one-time and monthly items you chose. Only the monthly items repeat. There is no minimum term. Before authorising payment, review the amount due today, the monthly amount including delivery, and the date from which repeats will be dispatched. When stock is available, we charge your authorised payment method on or after the scheduled date before we dispatch the repeat. In shorter months we use the last day where needed.

Change or stop future repeats in My account or contact us without signing in when the shop is open to customers. We confirm the effective date. If a repeat is already paid, the returns and cancellation rights below still apply. We ask for your agreement before charging ahead of schedule or substituting items. We give you notice and a chance to cancel before a higher recurring charge takes effect.

Complaints

Use the shop contact form and include your order reference if you have one. We explain our decision and give you details of any applicable dispute resolution arrangement when we respond. Your statutory rights apply.

Business details

Pawblo Escobar Ltd Company number 17568957Registered in England and WalesRegistered office — 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Trading address
39, Moss Drive, Newport, TF10 7ZG

Delivery

We deliver to England, Scotland and Wales. We offer free delivery within two straight-line miles of our local dispatch point. Packing and delivery elsewhere in Great Britain is £3.99 per order. This covers preparing and delivering your parcel. We may deliver it ourselves or use a courier. Enter your full postcode for a delivery quote.

We aim to dispatch first orders within 1–3 days. Expected delivery after dispatch — 1-3 days. We remain responsible for the goods until you or someone you nominate takes possession, subject to your statutory rights if you independently arrange a carrier.

If your parcel is late or missing, contact us. We must deliver by the agreed date or, if no date was agreed, without undue delay and within 30 days. You can end the contract where timing was essential, we refuse to deliver, or we miss an appropriate further deadline. We refund payments without undue delay when you end the contract under these rules.

Returns and cancellation

If you change your mind

For eligible online orders, tell us you want to cancel within 14 days after delivery. If goods in one order arrive separately, the period usually runs from the last delivery. For a contract to supply goods regularly over a defined period, it runs from the first delivery under the Consumer Contracts Regulations. You can cancel before delivery too.

Use the shop contact form, Pawbloescobar@outlook.com, send a clear written statement, or use the model form below. Include your order reference if you have it. If you need to send goods back, we’ll promptly send you the address to use. Our registered office is for company correspondence. You have a further 14 days to send goods back after telling us, unless we agree to collect them. You pay direct postage for a change-of-mind return where we told you about that cost before your order. We cover the reasonable cost of returning goods rejected as faulty.

We refund the eligible purchase and the least expensive standard outbound delivery for a cancelled order. We refund using the original method unless you expressly agree otherwise. If you return the goods, we refund within 14 days of receiving them or, if earlier, receiving proof they were sent. If we agreed to collect, we refund within 14 days of your notice. We may deduct lost value from handling beyond what is reasonably needed to inspect the goods, where the law allows.

Change-of-mind rights can exclude goods liable to deteriorate or expire rapidly. They can also exclude goods genuinely unsuitable for return for health or hygiene reasons once an appropriate seal has been opened after delivery. We disclose any applicable exception before you buy. Your rights for faulty, unsafe or misdescribed goods still apply.

If goods are faulty, unsafe or misdescribed

Goods must be of satisfactory quality, fit for purpose and as described. You usually have 30 days to reject faulty goods. A shorter period can apply to goods expected to perish sooner. Depending on the circumstances, you can also be entitled to a repair, replacement, price reduction or refund. We issue an agreed rejection refund without undue delay and within 14 days, using the original payment method unless you agree otherwise.

Model cancellation form

You can also download the statutory model form or send your own wording.

Privacy notice

Pawblo Escobar Ltd is the controller for the information used to run this shop. For a data request or privacy complaint, use the privacy option on our contact form, Pawbloescobar@outlook.com. We acknowledge data protection complaints within 30 days, investigate them and tell you the outcome.

Accounts and subscriptions

When you sign in, ChatGPT supplies an account identifier, email and available name information. We use your chosen name, account email, delivery details and subscription instructions to provide and manage the account or plan you request. We rely on contract or steps you ask us to take before entering a contract. We keep account data while it serves your account or active plan. We review what needs to remain when you close it or ask us to delete it.

Orders and delivery

We use your name, email, delivery address, postcode, items and order reference to quote for and fulfil orders, handle payments and returns, and send service updates. These uses are based on contract. We retain accounting information we must keep for six years from the end of the relevant company financial year, or longer where law requires. We keep the minimum additional information needed for any open dispute, safety issue or legal claim until resolved.

Messages and complaints

We use your name, reply email, message and any optional order reference or phone number to respond and investigate. We rely on our legitimate interest in customer support or on contract when the message concerns an order. Handling statutory rights requests and data protection complaints is a legal obligation. We review messages for deletion once the issue is resolved and any relevant claims or statutory need have ended.

Reviews

We check your order reference and order email against a dispatched order to help prevent fake reviews. We rely on our legitimate interest in keeping reviews genuine. The name you choose, rating, review and any approved photo can be public. We publish these with your permission. We keep reviews while they are relevant or until you withdraw permission, subject to any need to retain a record of moderation or an open dispute. Your order number and email are kept out of the published review.

Safety and security

We use the minimum order, contact and technical information needed to investigate unsafe products, trace affected orders, protect the shop and deal with misuse. We rely on legal obligations where they apply and otherwise on legitimate interests in customer safety and security. We keep relevant information as long as needed for the investigation, legal requirement or open claim.

Optional analytics

With your consent, we use a random browser ID and a checkout reference to count visits and unfinished checkouts. We use the reference to check whether checkout finished. Our dashboard shows daily totals. See Cookies for how to withdraw consent and how long we retain this data.

Who receives information

Our website hosting and sign-in services (ChatGPT Sites and its infrastructure providers) handle website and account information. Stripe handles payment details on its own checkout and returns payment and customer references where needed. We send the delivery postcode to postcodes.io to calculate the delivery quote and give the relevant delivery information to the carrier when we ship. If you choose an external WhatsApp contact link, WhatsApp handles that conversation under its own privacy terms. Where you give details directly to a payment or messaging provider, its own privacy information also applies. We share relevant records with regulators or advisers where required for safety, tax, complaints or legal claims.

For deliveries we make ourselves, we use postcodes.io to check whether a stop is nearby. When we open a driving route, we share only the relevant postcodes with RouteXL or Google Maps to plan the delivery.

Your choices and rights

You can ask for access or correction and, where applicable, deletion, restriction, portability or objection. You can withdraw your permission for analytics from Cookie settings or request removal of a review through our contact form. We may need to check your identity. Information we need to administer an account, quote for delivery or fulfil an order is identified on the relevant form. You can choose whether to provide information marked optional.

You can also complain to the Information Commissioner’s Office. ICO complaints.

Cookie notice

Essential technologies let the shop remember your choices and provide features you request. Optional analytics run only after you allow them. You can refuse or withdraw from Cookie settings at any time.

Cookie preference

pawblo_cookie_choice records whether you allowed or rejected optional analytics, with the date of the choice. It lasts 180 days.

Shop basket and stock reservation

pawblow-stash-v2 and pawblow-basket-reservation use first-party browser storage to keep the goods you selected, the dispatch date you chose, and a random basket identifier. A saved basket is usable for up to seven days after your last change. Expired browser storage is cleared when you next visit. Stock is held while your basket is connected and is released after you leave or lose your connection. The shop removes old, disconnected reservation records during routine use.

Sign-in and checkout

ChatGPT Sites uses essential sign-in and security storage to provide account access. pawblow-pending-stripe-checkout keeps a reference in the current tab so the shop can check payment when you return from Stripe. We remove it when payment is resolved or the tab closes. Stripe provides its own information about the technologies used on its payment page.

Bot protection

Our hosting infrastructure uses Cloudflare’s __cf_bm cookie to detect automated abuse and keep the site available. Cloudflare expires it after 30 minutes of inactivity. Cloudflare cookie information.

Optional shop analytics

pawblo_analytics_visit is a first-party cookie that holds a random identifier for up to two days from when it is set. When you withdraw consent we delete the cookie and remove linked recent events where we can identify them. Daily figures are retained for up to 30 days. Unsettled checkout events can remain linked to their reference within that period so completed and abandoned checkouts can be counted correctly.

Customer reviews

We ask for the order reference and the email used on a dispatched order. We allow one review per order and moderate for personal information, inappropriate content, relevance and signs of manipulation, regardless of rating. You can report a review or withdraw permission to publish yours through the shop contact form.

Product safety

Read the product information and follow the label and use instructions supplied with the goods. If you think a product is unsafe, stop using it and report a safety concern. If available, give the order reference, product name and batch or lot number and keep the packaging. For an animal health emergency contact your vet.